Hubspot’s Service HubIt has a customer feedback tool that collects customers’ feedbacks and reviews. Then they analyze the languages using NLP to clarify the positive and negative intentions. It visualizes the results with graphs and charts on the dashboards. Besides, you can connect HubSpot’s ServiceHub to the CRM system. As a result, you can relate the survey results with a specific contact. As such, you can identify unhappy customers and provide quality service in time to increase customer retention.
Explore Data & Analytics Statistics
- 60 percent of businesses believe it is harder to source talent for data and analytics positions than for any other roles
- 14 percent of investment professionals use credit card and POS software data to derive data.
- 29 percent of investment professionals use search trends to derive data.
- 95 percent of businesses need to manage unstructured data.
- Analytics leaders are nearly twice as likely as others to report enacting a long-term strategy to respond to changes in core business practices.
- Businesses that use big data saw a 10 percent reduction in overall cost.
- 98 percent of sales representatives at construction companies that adopt analytics and geographic data reported dramatic decreases in their time frame for providing price quotes.
- Data-driven organizations are 23 times more likely to acquire customers, six times as likely to retain customers, and 19 times as likely to be profitable as a result.
- 73 percent of businesses consider Spark SQL critical to their analytics strategies as a big data access method.
- Data warehouse optimization is considered the most important big data analytics use case, and is considered critical or very important by 70 percent of businesses.
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