Hubspot’s Service HubIt has a customer feedback tool that collects customers’ feedbacks and reviews. Then they analyze the languages using NLP to clarify the positive and negative intentions. It visualizes the results with graphs and charts on the dashboards. Besides, you can connect HubSpot’s ServiceHub to the CRM system. As a result, you can relate the survey results with a specific contact. As such, you can identify unhappy customers and provide quality service in time to increase customer retention.
Explore Data & Analytics Statistics
- The education vertical currently has the lowest adoption of big data among vertical industries, but educators are most likely to say they may use big data in the future.
- 45 percent of companies run at least some big data workloads in the cloud.
- 98 percent of sales representatives at construction companies that adopt analytics and geographic data reported dramatic decreases in their time frame for providing price quotes.
- 53 percent of CEOs consider themselves the primary leader of their company’s analytics agenda.
- 70 percent of investment professionals use “alternative data” or plan to do so in the next year.
- By 2025, more than a quarter of all data created will be real-time, with 95% of that data generated by the Internet of Things.
- Content analytics usage among IT professionals increased from 43 percent to 54 percent between January 2018 and January 2019.
- 90% of enterprise analytics and business professionals currently say data and analytics are key to their organization’s digital transformation initiatives.
- 90 percent of the world’s data was created between 2015 and 2016 alone.
- 73 percent of businesses consider Spark SQL critical to their analytics strategies as a big data access method.
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